Delivery Policy

Delivery Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm. Except Bank Holidays

Cut-Off times for order picking are Royal Mail 14:00 hrs (2PM GMT)

We cannot provide a next day service if you order Saturday or Sunday these will be processed on Monday (except Bank Holidays) for Tuesday delivery.

Carriers

We use the following carriers to deliver our orders:
Royal Mail
ParcelForce

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders using Economy RM48 by Royal Mail will not have tracking numbers, onlt delivery confirmation.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

In some cases the shipping cost is estimated and if we over charge we will refund the difference, likewise if the estimate is too low we would ask for a contribution to ease the cost to ourselves.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.